Jones International University Online

Bachelor of Business Administration in Customer Care Management

This degree program has been designed to provide you with a solid foundation in business fundamentals (finance, accounting, organizational communication, and management, etc.) while exposing you to the specific knowledge and practical techniques needed to excel in the customer service arena.  In this program, you will: Study how operational factors, such as profitability, marketing, workforce management, accounting principles, and ethics can help companies evaluate and evolve their customer care operations into world-class providers of customer service. Learn effective communication skills. Identify customer service techniques and strategies and demonstrate how to apply them in the workplace.